Welcome to Trelos Finance. We respect your privacy and are committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Privacy (Credit Reporting) Code 2014. This policy explains what information we collect, why we collect it, and how we handle it.
1. Who We Are
Trelos Finance is a credit representative (No. 54817) of Lissi Property Group Pty Ltd (ACL 384324). Our office is at Suite Z09/14 Commercial Road, Kingsgrove NSW 2208.
2. What Information We Collect
Identity & Contact: name, date of birth, email, phone, address
Financial & Credit: income, employment, assets, liabilities, credit history
Technical & Usage: IP address, device/browser details, cookies, analytics data
Sensitive Information: health, marital status, or other information relevant to your loan, only with your explicit consent
3. How We Collect Information
Directly from You when you:
Complete our online enquiry or application forms
Email or call us
Meet us in person
Automatically via cookies and tracking tools when you visit our website or use our online calculators
From Third Parties such as credit reporting agencies, lenders, real estate professionals, and public records, where permitted by law or with your consent
4. Why We Collect It
We use your information to:
Assess your eligibility for finance and credit products
Provide, manage, and improve our broking and calculator services
Communicate about your enquiry, application, and related updates
Comply with legal and regulatory obligations (e.g., anti‑money laundering, credit reporting)
5. How We Share Your Information
We may share your information with:
Lenders & Credit Providers to process your applications
Credit Reporting Bodies to obtain or update your credit file
Professional Advisers (e.g., accountants, lawyers) assisting with your finance
Service Providers (e.g., IT hosts, marketing platforms) under confidentiality agreements
Regulators or Law Enforcement when legally required
We do not sell your personal data to unrelated third parties.
6. Cookies & Tracking
Our site uses cookies and similar technologies to enhance your experience and collect analytics. You can manage or disable cookies in your browser settings, though this may limit some features.
7. Data Security
We apply industry‑standard technical and organizational measures to protect your data against loss, theft, and unauthorized access. Our data is stored on secure servers within Australia.
8. Data Retention
We retain personal information only as long as necessary for our business purposes or to meet legal requirements typically up to 7 years for financial records.
9. Your Rights
Under the Privacy Act, you may:
Access and request a copy of your personal information
Ask us to correct any inaccurate or incomplete data
Object to or limit how we process your information
Request deletion of your data, subject to legal obligations
Withdraw consent where processing is based on your consent
To exercise these rights, contact us using the details below.
10. Updates to This Policy
We may update this policy occasionally. The latest version will always appear here with a revised date. Continued use of our services signifies acceptance of any changes.
11. Contact Us
If you have questions or wish to exercise your privacy rights, please contact:
Trelos FinanceSuite Z09/14 Commercial Road Kingsgrove NSW 2208 Phone: 0402 991 164 Email: info@trelosfinance.com.au